At Lemieux Equestrian Shop, we are committed to delivering premium equestrian equipment to competitive riders and horse professionals worldwide. Our shipping and returns policies are designed to provide clarity and convenience for our valued customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We stand behind the quality of our competition-grade equestrian equipment. However, if you’re not completely satisfied with your purchase, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original, unused condition with all tags attached
  • In the original packaging with all protective materials intact
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Protective Boots that have been removed from their original packaging
  • Saddle Pads that show any signs of use or have been washed
  • Custom-made or special order items (including certain saddles and bridles)

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Lemieux Customer Service,

I would like to request a return/exchange for my recent order (#[Order Number]).

Item(s) for return: [Product Name(s)]

Reason for return: [Please specify]

I would prefer: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Pre-paid return label (for defective items only)

Step 3: Package and Ship

Securely package your return using the original packaging whenever possible. Include:

  • Return authorization number clearly visible on the package
  • Completed return form (included in your original shipment)

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed within 5-7 business days after we receive your return. Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 3-5 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Clearly indicate the item you wish to exchange for
  • We’ll ship your replacement item once the return is received
  • You’ll be responsible for any price difference and additional shipping costs

International Returns

For customers outside the United States:

  • All return shipping costs are the customer’s responsibility
  • Please clearly mark the package as “RETURNED GOODS” to avoid customs charges
  • We recommend using a trackable shipping service

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our competition-grade equipment):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll provide a pre-paid return label if needed
  • Expect expedited processing of your replacement

Questions?

Our customer service team, comprised of fellow equestrians, is happy to assist with any shipping, return, or exchange questions.

Contact us at:

  • Email: [email protected]
  • Mail: Lemieux Equestrian Shop, 4643 Spring Avenue, Philadelphia, US 19103

We appreciate your trust in Lemieux Equestrian Shop for your high-performance riding needs.