Privacy Policy

At Lemieux Equestrian Shop (“we,” “us,” or “our”), we are committed to protecting the privacy of our valued customers—competitive riders, equestrian professionals, and horse enthusiasts worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website saddlesexpert.com or purchase our premium equestrian equipment.

1. Information We Collect

To provide our high-performance equestrian products and seamless purchasing experience, we collect:

• Personal Identification Information: Name, email address, shipping address, phone number when you create an account or place an order for saddles, bridles, or other equipment.
• Payment Information: Credit/debit card details (processed securely through PCI-compliant systems), PayPal account information (we never store complete payment details).
• Transaction Details: Records of products purchased (including saddles, girths, protective boots), order history, and shipping information.
• Technical Data: IP address, browser type, device information, and website usage patterns to enhance your shopping experience.
• Communication Records: Correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We use your data with the same precision and care as we craft our competition-grade equestrian equipment:

• Process and fulfill orders for premium saddles, protective boots, and other equestrian gear
• Provide secure payment processing with military-grade 256-bit SSL encryption
• Offer global currency conversion for international customers (excluding some Asian countries and remote locations)
• Respond to inquiries about products like lunging equipment or saddle pads
• Improve our website functionality and product offerings
• Send order confirmations and shipping notifications
• Prevent fraud and enhance security for bulk purchases by trainers and stable managers

3. Data Sharing and Disclosure

We treat your information with the same discretion expected by professional equestrians:

• Service Providers: Trusted third parties who assist with payment processing (PayPal, credit card processors), shipping carriers, and IT services—all bound by confidentiality agreements.
• Legal Compliance: When required by law or to protect our rights, such as preventing fraudulent transactions on high-value saddle purchases.
• Business Transfers: In the event of a merger or acquisition, with notice to you.
• Never Sold: We do not sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same vigilance applied to our equestrian products:

• Secure servers with 256-bit SSL encryption (the same standard used for our payment system)
• PCI-compliant payment processing that never retains complete card information
• Regular security audits of our systems
• Limited access to personal information only to authorized personnel
• Data retention only as long as necessary for business or legal purposes

5. Your Rights and Choices

As a valued customer, you have control over your information:

• Access & Correction: Review and update your account information through our website
• Data Portability: Request a copy of your personal data in a structured format
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of promotional communications while retaining essential transaction emails
• Payment Method Changes: Request changes within 2 hours of ordering by contacting [email protected]

6. Cookies and Tracking Technologies

We use these technologies with the precision of a well-fitted saddle:

• Essential Cookies: Necessary for secure checkout and account functionality
• Performance Cookies: Help us improve our website for better shopping experience
• Analytics: Understand how customers navigate our site to enhance product displays
• Advertising: Show relevant equestrian products you may be interested in

You can manage cookie preferences through your browser settings, though this may affect certain website features.

7. International Data Transfers

As we serve equestrian professionals worldwide (excluding some Asian countries and remote locations), your data may be transferred to and processed in the United States. We ensure all transfers receive adequate protection under applicable data protection laws.

8. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from young riders without parental consent.

9. Changes to This Policy

We may update this policy as our business evolves, with the latest version always available on our website. Significant changes will be communicated to our customers.