FAQ

We specialize in premium equestrian equipment including bridles, girths, lunging and groundwork gear, protective boots, reins, saddle pads, and saddles. Our products are designed for serious riders who demand quality and performance.

Absolutely! Our products are crafted to meet the standards of competitive riders. Many of our customers use our equipment in various levels of competition, from local shows to international events.

For leather items, we recommend allowing them to acclimate to room temperature before use. Regular cleaning with quality leather care products will maintain their condition. Always store leather in a cool, dry place away from direct sunlight.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed securely through our encrypted payment system.

Yes, we use industry-standard encryption to protect all payment information. We never store your full payment details on our servers.

You may request changes or cancellation within 2 hours of placing your order by contacting our customer service at [email protected]. After this period, your order will likely be in processing and cannot be modified.

We ship worldwide! However, delivery to some Asian countries and remote locations may require special arrangements. Please contact us if you have any questions about shipping to your location.

We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Please inspect your package immediately upon delivery. If you notice any damage, contact us within 48 hours at [email protected] with photos of the damage for assistance.

We offer a 15-day return policy from the date of delivery. Items must be unused, in their original packaging, and with all tags attached. Please contact us for a return authorization before sending items back.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method.

You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your shipment’s progress.

Delivery times are estimates and can vary due to customs processing or other factors. If your order is significantly delayed, please check the tracking information first. If you need further assistance, contact our customer service team.

Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).